PRIVACY POLICY
Spoke Easy SF respects your privacy and is committed to protecting the personal data of our website visitors and customers. This Privacy Policy outlines how your personal information is collected, used, and shared when you visit or make a purchase from our store.
1. INFORMATION WE COLLECT
When you visit the site, place an order, or create an account, we collect necessary personal information, including:
- Contact Details: Name, email address, phone number, and shipping/billing address.
- Order Details: Products purchased, date of purchase, and transactional information.
- Technical & Analytics Data: IP address, browser type, device details, and site interaction (collected via cookies and log files).
2. HOW WE USE YOUR INFORMATION
Spoke Easy SF uses your personal data to:
- Fulfill orders, process payments, and coordinate shipping or local pickup.
- Communicate regarding order status, service updates, or customer service inquiries.
- Improve website functionality, product offerings, and user experience.
- Comply with legal, accounting, and tax obligations.
3. HOSTING AND DATA PROCESSING (LIGHTSPEED ECOM)
Our store is hosted on Lightspeed eCom (E-Series), provided by Lightspeed Commerce Inc. Lightspeed provides us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Lightspeed’s data storage, databases, and general infrastructure securely.
For details on how Lightspeed handles end-user data on our behalf, you can review Lightspeed's Privacy Policy at:
https://www.lightspeedhq.com/legal/privacy-policy/
4. THIRD-PARTY SERVICES
We only share your information with necessary third parties who help us operate our store:
- Payment Processors: Payments are processed securely via third-party providers (e.g., Lightspeed). Spoke Easy SF does not store or see full credit card details.
- Shipping Carriers & Services: Order details are shared with logistics partners (e.g., USPS, UPS, FedEx) to deliver your purchases.
5. YOUR DATA RIGHTS
Depending on your location, you have rights regarding your personal data, including the right to access, update, or request the deletion of your personal information. To exercise these rights, please contact us at spokeeasysf@gmail.com.
6. UPDATES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted directly to this page.
PERSONAL DATA PROCESSING TERMS
1. DATA PROCESSING ROLES
In accordance with applicable data protection laws:
- Data Controller: Spoke Easy SF acts as the Data Controller responsible for deciding how and why your personal data is collected.
- Data Processor: Lightspeed Commerce Inc. (operating as Lightspeed eCom E-Series) acts as a Data Processor, handling data infrastructure, order processing, and storage strictly under our instructions.
2. PURPOSE AND LEGAL BASIS FOR PROCESSING
Spoke Easy SF processes your personal data under the following legal bases:
- Performance of a Contract: Fulfilling order purchases, service bookings, delivery, and customer support.
- Legitimate Business Interests: Optimizing store security, preventing fraud, and maintaining site infrastructure.
- Legal Compliance: Retaining transaction history for tax and legal requirements.
3. DATA RETENTION
Personal data collected for order processing is retained only for as long as necessary to fulfill orders, resolve disputes, or satisfy statutory legal and tax obligations.
4. DATA TRANSFERS & SECURITY
Technical safeguards, including encryption protocols and access controls, are implemented via Lightspeed eCom infrastructure to protect personal data during transmission and storage.
