SHIPPING & PAYMENT INFO
Welcome to Spoke Easy SF! We want to make sure your purchasing experience is smooth, transparent, and hassle-free—whether you are picking up a custom build in-store, ordering parts across town, or getting shop gear shipped to your door.
1. SHIPPING & PICKUP OPTIONS
IN-STORE PICKUP (San Francisco, CA)
- Cost: FREE for all orders.
- Fulfillment Time: In-stock items are usually ready within 1 to 2 business days. For custom bicycle builds, service work, or specific component assemblies, ready times will be confirmed individually by our team.
- Pickup Instructions: You will receive an "Order Ready for Pickup" email confirmation before heading to the shop. Please bring a valid photo ID and your order confirmation number when collecting your items.
LOCAL SAN FRANCISCO DELIVERY
- Service Area: Available for select zip codes across San Francisco.
- Delivery Rates: Flat-rate local delivery is calculated at checkout based on location.
- Fulfillment Schedule: Local deliveries are dispatched on business days. You will be notified when your package or bike is out for delivery.
DOMESTIC SHIPPING (Continental US Only)
- Service Territory: We currently ship strictly within the contiguous United States (Lower 48 states). We do not offer shipping to Alaska, Hawaii, US territories, or international destinations at this time.
- Shipping Carriers: Orders are shipped via USPS, UPS, or FedEx depending on package size, weight, and value.
- Rates & Options:
* Standard Ground Shipping: Real-time calculated rates or flat-rate options available at checkout.
* Expedited Shipping: Express options (2-Day or Overnight) are calculated live based on weight and destination.
* Oversized Items & Complete Bicycles: Complete bikes, frames, and wheels ship via dedicated ground freight carriers in heavy-duty protective packaging. Special freight rates apply at checkout.
2. ORDER PROCESSING & TIMELINES
- Order Cutoff: Orders placed before 12:00 PM PST on business days are processed for fulfillment the same day (excluding custom bike builds and special wheel builds).
- Processing Schedule: We process orders Tuesday through Saturday during regular shop business hours. Orders placed on Sundays, Mondays, or holidays will be processed the following business day.
- Tracking: Once your order leaves our shop, you will receive an automated shipping confirmation email containing your tracking number.
- Damaged or Lost Packages: Please inspect shipments immediately upon delivery. If your package arrives damaged or appears lost in transit, contact us within 48 hours so we can assist in opening a claim with the carrier.
3. PAYMENT OPTIONS & SECURITY
SUPPORTED PAYMENT METHODS
We accept the following secure payment methods at checkout:
- Credit & Debit Cards: Visa, MasterCard, American Express, and Discover.
- Digital Wallets: Apple Pay and Google Pay.
- Online Payments: Express checkout options processed directly via our online storefront.
PAYMENT FAQs
Q: When is my card charged?
A: Payments are authorized and charged immediately at the time your order is placed online.
Q: Is my payment information secure?
A: Yes. All online transactions are processed through encrypted, PCI-compliant payment gateways hosted via Lightspeed eCom infrastructure. Spoke Easy SF never sees or stores your credit card details.
4. CONTACT INFORMATION
If you have questions about your order, shipping status, or payment, feel free to reach out to our team:
Spoke Easy SF
Email:spokeeasysf@gmail.com
Phone: +1 415-463-5439
Physical Address: 1901 Clement St. San Francisco CA 94121
Shop Hours: Tuesday – Sunday: 12:00 PM – 5:00 PM
